Return Policy

Thank you for shopping with us! We hope you are satisfied with your purchase, but if you are not, we are happy to offer returns and exchanges in accordance with the following guidelines:

1. Eligibility for Returns

  • You can return most new, unopened items within 7 days of receiving your order for a full refund.
  • Items must be in their original condition, unused, and with all original tags and packaging intact.
  • Certain products like personalized items, digital goods, and sales items may not be eligible for returns, unless defective or damaged.

2. Return Process

  • To initiate a return, please contact us through our return portal or email us at info@ishikafashion.com with your order number and reason for returning.
  • After we approve your return, we will provide instructions on how to send the item back.
  • The item must be shipped back within 15 days of receiving your return approval.

3. Refunds

  • Refunds will be processed within 15-45 business days after we receive and inspect the returned item.
  • Refunds will be credited to the original payment method used at checkout. Depending on your bank or payment provider, it may take additional time for the refund to appear on your account.

4. Exchanges

  • If you need an exchange, we can offer a replacement item, subject to stock availability.
  • Please indicate your preferred replacement option when contacting us for a return.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or damaged.
  • We recommend using a traceable shipping service for returns to ensure we receive the item in good condition.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at info@ishikafashion.com with a description and photos of the damage. We will cover the cost of return shipping and issue a full refund or send a replacement, based on your preference.

7. Non-Returnable Items

  • Some items cannot be returned, including:
    • Gift cards
    • Opened or used hygiene products
    • Downloadable software or digital media
    • Perishable goods

8. Contact Us